Germane questions that live chat agents should ask from cust

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Germane questions that live chat agents should ask from cust

Postby 1deskmoz » Fri Feb 16, 2018 5:55 am

Various online websites try to collect feedback from their potential customers so that they can know whether he or she was satisfied with the chat or not. Collecting feedback is the best way through which company can know whether live chat agents are performing their task accurately or not. But many a time it happens that people buy and are unable to deliver feedback.

Fewquestions that website chat service provider must ask their clients:

• Did the problem get resolved with contentment?
It is one of the essential questions that should be asked by an agent so as to see whether a customer is happy or not with the chat. live chat agents are performed by various agents available online so it is significant to satisfy the customer so that he or she may not visit any other website.

• Was the service proficient?
Live chat customer service is used so that customers can find a better solution. By putting this question a person can easily judge whether an agent performed appropriately or not.
• Was the live chat support supportive or not?

Focusing on general questions will not give a better outcome so it is suggested to ask whether the agent was able to give his or her best or not. By knowing this an organization can judge the agent’s performance.
All these questions assist a company in knowing which agent is giving their best in the chat window.
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